Privacy policy

Privacy Policy

Last updated: November 21, 2025

Who we are
Paw Shaped Love is a brand of Heart Shaped Rocks Studio LLC (“we,” “us,” “our”). We operate this online store and website, and we are responsible for collecting and processing personal information as described in this Policy. Contact: care@pawshapedlove.org. Mailing address: 5725 South Valley View Boulevard, Suite 7A PMB 1058, Las Vegas, NV 89118, USA.

Scope
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through our store and related services (the “Services”). If this Privacy Policy conflicts with our Terms of Service, this Policy controls for personal-information matters. By using the Services, you acknowledge you’ve read and understand this Privacy Policy.

Personal information we collect
“Personal information” means information that identifies or can reasonably be linked to you. It does not include de-identified or aggregated information. Depending on how you use the Services and applicable law, we may collect:
• Contact details (name, email, billing/shipping address, phone).
• Payment & transaction details (payment method, card/transaction info processed by our payment processors, order history, returns/exchanges).
• Account info (login, password, preferences).
• Usage & device data (IP address, device/browser info, pages viewed, actions on the site, cookies and similar technologies).
• Communications (messages you send us, product reviews/ratings).

Sources of personal information
• Directly from you (creating an account, placing an order, contacting support).
• Automatically via cookies, pixels, logs, and similar technologies.
• Service providers working on our behalf (payments, fulfillment/printing, shipping, analytics, support, hosting).
• Partners or other third parties, as permitted by law.

How we use personal information
• Provide, tailor, and improve the Services (process orders/payments, fulfill and ship, handle returns/exchanges, remember preferences, recommend products, maintain your account).
• Marketing and advertising (send promos by email/SMS/mail; show relevant ads on our site and others, including based on your activity).
• Security and fraud prevention (authenticate users, detect and prevent fraud or misuse, protect our Services).
• Customer support and communications (respond to questions, send service updates).
• Legal and compliance (comply with law, respond to lawful requests, enforce our terms/policies).

How we disclose personal information
We may disclose personal information to:
• Shopify and other service providers (payments, printing/fulfillment, shipping, cloud hosting, analytics, support) that process data under contract.
• Business/marketing partners to show or measure ads and promotions; they use information per their own notices. Depending on your location, you may be able to opt out of targeted advertising as described below.
• Parties you direct us to share with (e.g., carriers, social logins/widgets).
• Our affiliates within the Heart Shaped Rocks Studio LLC corporate family.
• In connection with transactions or legal matters (merger/sale, bankruptcy, legal obligations/requests, to protect rights and safety, or enforce terms).

Relationship with Shopify
Our store is hosted by Shopify. Shopify collects and processes personal information about your use of our store to provide and improve its services, including enhanced features that may combine data from interactions across multiple merchants. In those cases, Shopify is responsible for that processing and for responding to related privacy-rights requests. To learn more or exercise rights with Shopify, see the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Cookies and similar technologies
We and our providers use cookies, pixels, and similar tools to operate the site, remember preferences, analyze use, and personalize/measure ads. You can manage cookies in your browser settings. Some features may not work without certain cookies. Where required, we obtain consent via a banner or preferences center.

Your choices and rights
Depending on your location, you may have rights such as:
• Access/Know the personal information we hold about you.
• Delete your personal information.
• Correct inaccurate personal information.
• Portability (receive certain information in a portable format).
• Opt out of “sale”/“sharing” or targeted advertising where applicable.
• Manage marketing (use the unsubscribe link in our emails—transactional emails may still be sent).

How to exercise your choices
• Use the “Do Not Sell/Share My Personal Information” or “Manage Preferences” link in our site footer (where available) to adjust advertising/cookie settings.
• Email us at care@pawshapedlove.org with your request. We may need to verify your identity and, where permitted, accept requests via an authorized agent with proof of authorization. We will not discriminate against you for exercising your rights.
• Global Privacy Control (GPC): If your browser sends a GPC signal and your location’s laws recognize it, we treat the signal as an opt-out for that browser/device (and your Shopify account, if associated).

Children’s data
The Services are not intended for children, and we do not knowingly collect personal information from anyone under the age of majority in your jurisdiction. If you believe a child provided information, contact care@pawshapedlove.org and we will delete it as required. We do not knowingly “sell” or “share” personal information of individuals under 16 (as defined by applicable laws).

Security
No system is 100% secure, but we use reasonable safeguards to protect personal information. Please avoid sending sensitive data over unsecure channels.

Retention
We keep personal information as long as needed for the purposes described above (for example, account maintenance, order fulfillment, legal obligations, dispute resolution), then delete or de-identify it in accordance with our retention practices and applicable law.

International transfers
We may transfer, store, and process personal information outside your country (including the United States). For transfers from the EEA/UK, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or UK equivalents, where applicable.

Changes to this Policy
We may update this Privacy Policy from time to time. We will post the updated version with a new “Last updated” date and provide any notices required by law. Your continued use of the Services after an update constitutes acceptance.

Contact us
For questions about this Privacy Policy or our privacy practices, or to exercise your rights:
Email: care@pawshapedlove.org
Mail: Heart Shaped Rocks Studio LLC (dba Paw Shaped Love), 5725 South Valley View Boulevard, Suite 7A PMB 1058, Las Vegas, NV 89118, USA

Controller/Business
For jurisdictions that require identification of the controller/business: the controller/business for your personal information is Heart Shaped Rocks Studio LLC, doing business as Paw Shaped Love.